Refund Policy – Nayaab Mart

At Nayaab Mart, your satisfaction is our priority. We want you to shop with confidence knowing that we’re here to support you if something isn’t right with your order.

✅ Eligibility for Refunds & Returns

• Items must be unused, unopened, and in their original packaging.
• You must request a return or refund within 30 days of receiving your order.
• Perishable goods (such as food items), personal care products, or items marked as non-returnable cannot be refunded unless they arrive damaged or defective.

✅ Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no extra cost.

✅ Refund Process

• Once your return is approved, refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable, except in cases where the mistake was ours (wrong or damaged product).

✅ How to Request a Refund

1. Email us at nayaabmartpk@gmail.com with your order number and issue details.
2. Our team will review your request and guide you through the return process.
3. Pack the item securely and send it back as instructed.

✅ Contact Us

For any questions regarding returns or refunds, please reach out at:
📧 Nayaabmartpk@gmail.com
📞 03157784998

At Nayaab Mart, we strive to make every purchase a positive experience. Thank you for trusting us!